You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should email us at online-products-4805. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. You can reach out to us here online-products-4805. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you've done all of this and you still have not received your refund yet, please contact us at online-products-4805. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven't received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. Please allow 3-5 business days for the refund to post to your original form of payment. You may cancel your order within 48 hours of placing it. If you have any further questions on how to do this please reach out to our customer support team at online-products-4805. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. Please refer to our Refund Policy for further information on how to make a return.īest Trends Online Store is not responsible for lost or stolen packages. com if you believe you have provided an incorrect shipping address.īy placing an order on Top Trend Store, you are responsible for the cost of return shipping back to Top Trend Store. Please contact us immediately at online-products-4805. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. It is the responsibility of the buyer to make sure that the shipping address entered is correct. Please allow 1 to 3 working days for the tracking information to show. To track your package you can visit our Tracking Page. You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after. If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. Please consider any holidays, natural disasters or pandemics may impact delivery times. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. We proudly offer FREE worldwide shipping via! Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |